Section: Legal Vacancy 1471

Post: Immediate Need: Help Desk Support Analyst (Finance Industry)

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

Primary Role: Perform first-line support function as part of a helpdesk.

Responsibilities

This position provides a first point of contact for a global financial business` end-users requiring support on deployed technologies (e.g.: applications, systems, computers, and peripherals). The support analyst will resolve common problems at the point they are raised or will escalate the issue to second-line support. Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Great Benefits, great company, located in the financial district - East Midtown NYC location.

Salary: $65-75K DOE

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Please do not reply if you do not meet the Key Qualifications, and be sure to include your responses to the POSITION REQUIREMENTS. If you do not provide these responses, your resume will not be considered.

KEY QUALIFICATIONS

• 3-5 years prior experience in the IT field (required)

• Financial services industry experience

• Excellent English communication skills - verbal AND written

• Bachelor’s degree or equivalent experience

• Some late nights and weekends required

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Respond to customer inquiries in a courteous and professional manner

• Answer the most commonly asked questions for defined issues and problems

• Act as first line analyst for service request tickets following established protocols

• Create, document, and escalate issues and problems in accordance with ticketing standards and service level agreements (SLAs)

• Monitor ticket queues and provide service or escalation as necessary

• Provide basic level desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)

• Provide basic phone system administration (e.g.: setting up voice mail)

• Assist with the installation of application and printer software

• Learn basic support of software and hardware deployed in the organization

• Adhere to departmental policies for reporting and managing requests and change control

• Provide qualified standard IT systems advice and troubleshooting

• Take Ownership of user needs and issues

• Develop a good understanding of Group standards and support SLA`s.

• Responsible for planning workload and delivering solutions with respect to agreed SLA’s against a backdrop of changing priorities and / or external events.

• Has routine contact with others in the organisation involving transfer of factual information. A degree of explanation may be required.

POSITION REQUIREMENTS:

IMPORTANT NOTE: Only candidates that provide the following in their email response will be considered.

If you choose to reply, please rate yourself in ALL of the following using VH (very high), H (high), M (medium) or L (low) regarding how well you meet each of the following requirements.

Experience / Education

• 3-5 years prior experience in the IT field

• Help Desk or Technical Support experience (required)

• Financial Services experience (required)

• Bachelor’s degree (or equivalent experience)

• Excellent English communication skills - verbal and written

Knowledge

• Knowledge of patch management, user profiles, builds, images, ghost, basic networking, access control, remote access, VPN, GoToMeeting

• Knowledge of Active directory, SMS, Windows 2000, XP, MS Office products and other related applications

• Experience with TrackIt or other call tracking system

• Experience with Market Data Applications - Bloomberg, Factset, ITG, Barra, Tradeweb

• Knowledge of html, vbs, web development or other scripting skills

• Knowledge of Sophos or other Antivirus product

• Knowledge of Adobe products

Skills

• Ability to quickly grasp on user patterns and reoccurring issues and communicate to management potential solutions to enhance the end user environment

• Ability to tackle issues from a creative viewpoint

• Ability to take criticism from end users and remain focused at the task at hand.

• Works well individually and within a team environment

• Able to proactively execute and deliver changes to enhance IT deliverables

• Works well under pressure

• Manage multiple activities and while keeping priorities in mind

• Quickly assess problems, narrow down the root cause and provide solutions

• Document processes required for internal policies & procedures

• Maintain and enforce the corporate desktop with respect to corporate specifications

• Troubleshoot Blackberry devices and phones as well as applications that are unfamiliar

• Exercise good judgment & discretion

• Service and maintain workstations, laptops, video equipment and peripherals

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If qualified and interested, please email rosborne@great-solutions.biz and attach a current resume. Only those candidates who meet the qualifications and provide the requested information will be contacted.

Primary candidates only, please - no recruiters or agencies.

Compensation: Salary: $65-75K DOE

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Email:

rosborne@great-solutions.biz

Phone:

Publication date: 2009-12-13 14:51:12

Vacancies
in Kingston

Resume
in Kingston

Section: Legal Vacancy 1471

Vacancies in Kingston

Resumein Kingston

Section: Legal Vacancy 1471

Vacancies
in Kingston

Resume
in Kingston